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What to do if you need to make a claim

Please contact Protego Insurance first if you need or think you should make any claim on your policies. 

This way we can assist you from the start, with the goal to make your 
claim process easy, and ensure all required documents are received by
your insurer.

Some policies may require different documentation to be supplied to
your Insurer you are making the claim with. We recommend that you
have these documents prior to starting the claims process. 

Some documents that will prove helpful include but not limited to are:
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INCOME PROTECTION CLAIMS
  • Completed Claim Form
  • All Relevant Medical Certificates
  • Any ACC Claim Information
  • Your Up-To-Date Medical History

HEALTH INSURANCE CLAIMS

If you need to claim on your Health Insurance Policy, please contact Protego first. It is always recommended to get prior approval first from your Insurer before any procedure. The appropriate Insurer Claim Form will need to be completed. Once approval is received, you can provide your Health Care Provider with the relevant approval Letter in lieu of payment.

LIFE AND TRAUMA INSURANCE CLAIMS

Life Insurance Claim
  • Registrars Certificate of Death
  • Certified Birth Certificate

Trauma Insurance Claim
  • Completed Claim Form
  • Any Relevant Medical Certificates
  • Current Medical History

It is recommended that you have as much documents available to ensure a speedy claim process. Some of the above documents may not be required in your specific claim and is intended as a guide only. All claims vary, if in doubt - please call us today.​​
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